Returns & Exchanges
At Passionfruit Sensuality Shop, we want you to feel confident and empowered in your purchase; if your selection isn't the perfect fit, we offer a 30-day return window for items in original, unworn condition. Due to the intimate nature of our products, please ensure all hygiene seals remain intact to qualify for a refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Ship It Back
Print your prepaid shipping label from the portal and drop the package off at any authorized carrier location.
Inspection and Refund
Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing